Complaints Procedure

At Guildford Tree Surgeons we pride ourselves in providing the highest quality service to all our customers. In the rare event that you are dissatisfied with our service or a problem has arisen you will need to make us aware of it.

The complaint must be made within 6 months of the incident/from the time that the matter came to the notice of the complainant.

If you have a complaint, please contact Guildford Tree Surgeons directly with specific details regarding the complaint.

You can complain orally by calling on 01483 910361. Alternatively, you can send us an email to: info@guildfordtreesurgeons.co.uk or write to us at Guildford Tree Surgeons, 14 London Road, Guildford GU1 2AG.

When we receive your complaint we will send you confirmation acknowledging the receipt of your complaint within 7 days.

We will then investigate your complaint and  invite you in to discuss/resolve your complaint, with 14 days of sending you the conformation.

After discussing your complaint, we will write confirming our final position on your complaint and explaining our reasons.

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