Complaints Procedure – Guildford Tree Surgeons

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Guildford Tree Surgeons – Complaints Procedure.

Guildford Tree Surgeons prides itself in providing the highest quality service to all its customers. In the rare event that you are dissatisfied with our service or a problem has arisen you will need to make us aware of it.

The complaint must be made within 6 months of the incident/from the time that the matter came to the notice of the complainant.

If you have a complaint, please contact Mark Seabrook, the proprietor, directly with specific details regarding the complaint.

You can complain orally by calling Mark on 01483 910361. Alternatively, you can send him an email to: info@guildfordtreesurgeons.co.uk or write to him at: Mr Mark Seabrook t/a Guildford Tree Surgeons, 14 London Road, Guildford GU1 2AG.

When he has received your complaint he will send you confirmation acknowledging the receipt of your complaint within 7 days.

He will then investigate your complaint and invite you in to discuss/resolve your complaint, with 14 days of sending you the conformation.

After discussing your complaint, he will then write confirming our final position on your complaint and explaining our reasons.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website:

http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

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FEEDBACK FROM OUR CUSTOMERS

Testimonials

Two large trees removed in garden.

“This is the first time I’ve ever looked for tree surgeons in Guildford as it’s the first house I’ve owned, but I bought it with two large beech trees that needed removing pretty much immediately. I got my quote on Monday and the job was completed by the end of the following week. My garden is actually cleaner now than before they started which was a big plus!! Highly recommend, very friendly, polite and punctual team.”

Customer in Farnham

Tree removal in back garden.

“Did job exactly as he said he would and was recommended by somebody in the local area who did gardening work for relatives, so I recommend. They cover all the Guildford and Woking area and surrounds, advance booking advised as they are busy.”

Customer in Woking

Conifer tree removed.

“Guildford tree surgeons came and did an amazing job felling and stump grinding a large conifer tree my back garden. The tree was over hanging a fence but they got it down with absolutely no damage. Their price was competitive and I’m very pleased with the result.”

Customer in Aldershot

Two dead silver birches removed.

“The Guildford Tree Surgeons team were extremely pleasant to deal with. One of the dead trees had become quite dangerous to climb and had to be felled in a longer piece than the other. But it was brought down carefully with no real damage to our garden which I was very pleased about. I would use this firm again.”

Customer in Woking

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