Tree Surgeon FAQs (Frequently Asked Questions)

Tree Surgery FAQs (Frequently Asked Questions)

Frequently Asked Questions About Tree Surgery And Guildford Tree Surgeons

With all the technical terminology and tree biology to consider, tree surgery and arboriculture can be complicated topics to understand.

For your convenience, we have answered some of the most frequently asked questions about tree surgery, tree surgeons, arborists and arboriculture.

Following those FAQs, we’ll answer some of the more specific frequently asked questions regarding Guildford Tree Surgeons.

FAQs About Tree Surgery

The amount a tree surgeon costs will vary depending on their skills, experience and operating costs. 

The more important question you should ask is, “How much will my tree surgery project cost?”

Each tree surgery task/project will have different demands and, as such, require varying levels of labour and equipment for safe completion.

Other factors which will impact the cost of your tree surgery project include:

The size of the tree

As you would expect, the larger your tree, the more it will cost.

The condition of the tree

Trees in poor condition are more risky to work on, increasing the price.

The positioning of the tree

Trees near utilities or property, which may get damaged, will be more costly. 

In addition, trees in challenging locations will also be more expensive.

Your geographic location

Economic differences and different operating costs mean tree surgery prices will vary depending on your location within the UK.

For example, in most cases, removing a large tree in Surrey is likely to be more expensive than removing the same tree in the North East. 

Contact us today for a free consultation and no-obligation quotation.


Due to the job and industry demands, a professional tree surgery company will generally have very high operating costs.

That said, the cost of the tree surgery job will depend on the specific project and its requirements.

For further details, please see the FAQ “How much does a tree surgeon cost UK?”, which you can find above.

In some cases, yes, you will require permission to have work done on your trees or hedges. 

Tree preservation orders and conservation areas protect specific trees and locations, so checking for these before any work begins is essential.

If you fail to seek the correct permissions, you and your chosen tree contractor will potentially face hefty fines and criminal prosecution. 

Details regarding conservation areas and TPOs are available online, and you can contact your local council or planning authority for further clarification.

It’s also worth noting that some other factors may constrain work to trees:

You may require a felling licence, provided by the Forestry Commission, for tree felling, which involves more than 5m³ of timber or 2m³ if you intend to sell it.

The Wildlife and Countryside Act 1981 protects wildlife habits, including bat roosts and the nests of wild birds.

Should the tree contain a protected wildlife habitat, you may need a special permit from Natural England or have to delay the work. 

Occasionally, covenants attached to deeds and additional conditions attached to planning permissions may restrict the scope of permitted tree work.

Dead, dying, diseased, dangerous trees are exempt from TPOs, but you may still need to apply for 5 Day’s notice from your local planning authority. 

At Guildford Tree Surgeons, we always check for protection orders and, if required, can apply and obtain permits for work on your behalf.

We have an excellent understanding of the application process and a great track record for getting work approved. 

If you’d like assistance with a protected tree or are wondering if your tree is protected, contact us today.

If you destroy, damage or carry out any work on a protected tree in Surrey without permission, you could be fined up to £20,000.

You will also have to replace the tree if it has been cut down or destroyed.

If you are unsure if your tree is protected or require tree surgery on a protected tree, contact Guildford Tree Surgeons today.

Essentially, a tree surgeon and an arborist do the same work.

In our opinion, the difference concerns how they plan, approach and carry out the work.

An arborist generally has higher qualifications and a deeper understanding of how the work may impact the tree and the environment.

In contrast, a tree surgeon may have the relevant qualifications to complete the work but lack the knowledge of a certified arborist.

For example, a tree surgeon may have tickets to use a chainsaw, fell, climb and prune trees but lack an Arb level 3 certification, which requires time at college.

At Guildford Tree Surgeons, our workforce consists of qualified arborists and tree surgeons. Most are arborists, and the team leaders all hold a minimum level 3 certification in arboriculture.

We approach all our jobs by first identifying your needs, but then we’ll assess, consider and explain how the work may impact the tree and surrounding environment.

As a responsible tree company, we’ll offer eco-friendly solutions to balance your requirements with what’s best for the trees and the environment.

Contact us to discuss your project and to arrange a free quotation.

Although no law prevents you from picking up a chainsaw, DIY tree surgery is not something we’d ever recommend.

Tree surgery is inherently dangerous, and without suitable training, you risk damaging property or, worse, injuring/killing yourself or someone else.

In addition to adequate training, safe tree surgery requires the correct equipment, PPE and insurance in case something goes wrong.

Our advice is always to leave any tree work to the professionals. Contact us for a free site visit and a no-obligation quotation.

Any qualified tree surgeon or arborist should happily provide proof of their certifications.

There are two primary qualification providers, NPTC and Lantra, that offer various arboricultural qualifications. Proof of certification will likely be a photo ID card or a hardcopy/pdf certificate.

If a tree surgeon is reluctant or cannot provide proof of their qualifications, it would be safest to seek an alternative tree contractor.

For a free, no obligation quotation from a professional, qualified, insured tree contractor, contact us today.

For domestic tree surgery, as a minimum, a tree surgeon should have £5 million in public and employer liability insurance.

We recommend a minimum of £10 million in public and employer liability insurance for commercial tree surgery or any tree operations near roads or footpaths.

If a tree surgeon isn’t insured and something goes wrong you may be liable to pay for any damage caused.

All genuinely insured tree surgeons should willingly provide you with proof of insurance.

If left unmanaged, trees, especially those close to houses, have the potential to cause damage to your property.

There are a few ways trees may cause damage, the most common of which we will discuss below. 

Physical Damage

Falling or overgrown and outreaching branches can cause physical damage to your property. 

Structural Damage (Subsidence)

Root systems can cause structural damage to your property through subsidence. 

Generally, subsidence is only problematic if your property is on shrinkable clay soil or shallow foundations.

Drain Damage

Roots can enter drains, blocking them or causing unnoticeable damage. 

Old drains with poor seals are more susceptible because roots are attracted to the water source. 

If a drain leaks, it may cause further issues, such as forming cavities in the ground.

If you’re concerned a tree may cause damage to your property, don’t delay; contact us for a free, no-obligation quotation. 


Responsible, law-abiding tree surgeons will always re-purpose or dispose of waste at an approved green waste recycling site.

Furthermore, tree companies transporting such waste should have a green waste carriers license issued by the Environment Agency.

We have an up-to-date green waste carriers license and re-purpose logs as firewood and woodchips for horticultural purposes or biomass.

If a neighbours’ tree or hedge is causing you problems, we suggest conversing with your neighbour and voicing your concerns. 

It’s best to resolve things informally to avoid complicated and expensive legal disputes that may lead to unnecessary conflict.

The most common problems include high hedges blocking light and tree branches or roots encroaching on property boundaries.

If you can’t find common ground with your neighbour and agree on a solution, you have certain legal rights allowing you to take action.

If your neighbour refuses to prune branches that overhang your property, you can legally prune them back to your boundary. 

However, you must be sure to check the trees’ protection status. If the tree is protected, you must obtain the necessary permission. 

You must also ensure the cutting back of the branches does not threaten the trees’ health or stability. 

Furthermore, as the tree owner legally owns any branches or debris, you must offer to return them. 

If your neighbour has a tree you think may be dangerous, for example, about to fall over, you can report it to your local council.

They will assess the situation and the tree’s condition and, if necessary, order the owner to make it safe. 

Search trees on your local council website to find the council department responsible for trees. 

You may also want to gather evidence to support your claim the tree is dangerous. 

If roots penetrate your boundary, you can legally prune them, but remember you must not endanger the trees’ stability or health.

In this case, we suggest consulting a qualified arborist, who will better understand how pruning the roots may impact the tree.

If a neighbours’ hedge adversely affects your property, you must first try to resolve the problem by communicating with your neighbour.

When you and your neighbour cannot agree on a suitable solution, you can formally complain to your local council.

If a neighbour’s tree has caused damage to your property, you should inform them immediately and ask them to pay for the repair cost.

Gathering as much evidence as possible to support your claim is also sensible.

If you cannot agree on a suitable figure, or they refuse to pay, you will have to seek legal assistance.


A professional tree surgeon will do everything possible to find a suitable solution to save a tree.

Unfortunately, there will be certain circumstances and situations where tree removal is unavoidable, but it should only be a last resort.

We’re experts in the conservation and preservation of trees, so if you have a tree that needs saving, contact us today; we’ll be happy to help.

With the ability to work at height, tree surgeons can access and cut hedges, which would prove too large for most gardeners to handle.

Our skilled tree surgeons and arborists can cut, trim and shape even the largest hedges.

Visit our hedge-cutting page for more information.

Some tree surgeons will give away free logs; however, they will likely be in longer lengths, unprocessed and unseasoned.

Free logs may also be a mixture of hard and soft woods, so question this before agreeing on delivery.

A tree surgeon will only deliver free logs if convenient to them, which is understandable due to the associated cost of transportation.

Yes, a qualified tree surgeon can remove roots. The root removal method will depend on the situation, but using a stump grinder is most likely.

When removing a tree, the process is more straightforward; however, if the tree is to remain, a skilled tree surgeon may carefully prune back specific roots to maintain the tree’s health.

For more information about stump grinding, visit our stump grinding and stump removal page.

Alternatively, contact us today if you have tree roots you would like removed.

FAQs About Guildford Tree Surgeons

Please visit our dedicated terms and conditions page to view our full terms and conditions.

We have £10 Million in public and employer liability insurance and a £1 Million in public indemnity policy.

Our £10 million public and employer liability insurance policy allows us to take on large commercial tree surgery and landscaping contracts, including work near busy roads and footpaths.

Meanwhile, our £1 million public indemnity insurance lets us offer tree surveys and consultancy services.

You can view copies of our insurance on our proof of insurance page.

Our arborists and tree surgeons have the necessary qualifications and training to perform their duties safely and efficiently.

We will happily provide proof of all our staff members’ qualifications upon request.

Contact us today for further information.

Yes, at Guildford Tree Surgeons, we offer free consultations, site visits, and formal written quotations that are valid for 30 days.

We pride ourselves on our arboricultural knowledge and will gladly advise and assist you with any arboreal task or project.

Contact a friendly staff member today to discuss your requirements.

To arrange a free quotation, contact us via our contact form or call 01483 910361.

Our quotations are free of charge, have no obligation and are valid for 30 days.

Yes, we understand how frightening and inconvenient a tree emergency can be, so we’ll get to you as soon as possible to make the situation safe.

If you have a tree emergency, call 01483 910361, or for more information, visit our dedicated emergency tree services page.

At Guildford Tree Surgeons, we regularly perform work instructed by insurance providers and insurance-funded projects following a claim.

If you’re an insurer or homeowner looking for a free competitive quotation, contact us today.

There are many reasons you should select Guildford Tree Surgeons for your next tree surgery project, a few of which we will outline below.

If you want to discuss a tree surgery project or would like to arrange a free, no-obligation quotation, contact us today.




Two large trees removed in garden.

“This is the first time I’ve ever looked for tree surgeons in Guildford as it’s the first house I’ve owned, but I bought it with two large beech trees that needed removing pretty much immediately. I got my quote on Monday and the job was completed by the end of the following week. My garden is actually cleaner now than before they started which was a big plus!! Highly recommend, very friendly, polite and punctual team.”

Customer in Farnham

Tree removal in back garden.

“Did job exactly as he said he would and was recommended by somebody in the local area who did gardening work for relatives, so I recommend. They cover all the Guildford and Woking area and surrounds, advance booking advised as they are busy.”

Customer in Woking

Conifer tree removed.

“Guildford tree surgeons came and did an amazing job felling and stump grinding a large conifer tree my back garden. The tree was over hanging a fence but they got it down with absolutely no damage. Their price was competitive and I’m very pleased with the result.”

Customer in Aldershot

Two dead silver birches removed.

“The Guildford Tree Surgeons team were extremely pleasant to deal with. One of the dead trees had become quite dangerous to climb and had to be felled in a longer piece than the other. But it was brought down carefully with no real damage to our garden which I was very pleased about. I would use this firm again.”

Customer in Woking

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