Terms And Conditions – Guildford Tree Surgeons

Guildford Tree Surgeons – Our Company Terms And Conditions.

The Contractor “the person or the business undertaking the works” & The Client “the person or business instructing the works” and in so doing, and accepting the quote, accepts the following terms and conditions . Terms and Conditions for services should be read carefully.

1. This quotation/estimate is valid for 30 days and takes into account any ‘value’, monetary or otherwise.

2. All works will be in accordance with the current British Standard 3998 ‘Tree Work Recommendations’ where possible unless specified otherwise. Sizes stated are approximate and, wherever possible, will be to the nearest appropriate pruning point.

3. In the event of a variation to the quotation as a result of: Amendments to works required prior to arriving on site. Or b. Changes in site / ground conditions since the original visit. Or c. Additional works requested / needed whilst on site the quotation will be revised accordingly. This can be done either electronically in advance or in a hand written on the day of work, with agreed changes signed by the contractor and the client.

4. Stump-grinding will be to a depth of 250mm below the immediately adjacent ground level. This will include the removal of the stump and buttress roots but will not include lateral roots unless otherwise specified. The grindings will be left onsite UNLESS agreed otherwise and must be stated on the quotation. The client MUST advise the contractor of any KNOWN underground services prior to starting the job. The contractor will not be responsible for any damage caused to underground services unless we have been negligent.

5. All arisings (inc. twigs / branches / woodchips / logs / trunks / foliage etc) will be removed from site. And become the property of the contractor unless specifically stated otherwise in the quotation.

6. Payment is due on satisfactory completion of the works, an invoice will be raised and payment is needed within 7 days. All invoices must be settled within 7 days from date of issue. Costs of any additional works requested by the client falling outside of the original quotation must be specified in an additional quotation. We MUST be notified about any unsatisfactory work as soon as reasonably possible.

7. Following written/verbal instructions from the client, the contractor will check with the Local Planning Authority (LPA):

a. Whether the tree(s) are the subject of a Tree Preservation Order.

b. Whether the trees are located within a Conservation Area.

The contractor will also consider whether a Felling Licence is required from the Forestry Commission (FC). Or if any other permissions / consultations are needed, i.e. Natural England / Environment Agency.

8. Where works are proposed to third party trees, i.e. ‘neighbours trees’, the contractor will need written confirmation from the tree owner. (‘The neighbours’) that the works are agreed and where necessary , that access is allowed. If works only apply to overhanging branches that can be pruned from within the client’s property then permission is not needed. But the neighbour should be advised where practicable (please also see 7. above as this may also apply.).

9. The contractor has £5,000,000 Public Liability, £10,000,000 Employers Liability and £100,000 Hired In Plant Insurance and a copies of the certificates are available on our website https://guildfordtreesurgeons.co.uk/proof-of-tree-surgeon-insurance/ or can be emailed upon request. he contractor will operate in accordance with good industry practice, their Health & Safety Policy and Procedures. Contractor will undertake Site Specific Risk Assessments. (The outcomes of which may place constraints on the site whilst works are in progress, i.e. the client can’t access their garden without prior agreement from ground staff.)

10. The site will be left generally ‘clean, tidy and safe’. But because of the very nature of the works including the production of wood dust, chainsaw / wood chippings / twigs / leaves and needles etc. and the crossing of the site by the workers it will not be as it was prior to start of works.

11. If the works spread over multiple days, the site will be left appropriately and safe. As agreed with the client.

12. The contractor will undertake the works as scheduled but is aware of / may be constrained by ecological and wildlife legislation including:

a. Wildlife and Countryside Act 1981.

b. Countryside and Rights of Way Act 2000.

c. Conservation of Habitats and Species Regs. 2012 (amendment).

This legislation needs the contractor to assess the impact of the works which may result in works being delayed as a result of nesting birds, roosting bats or similar bats.



Two large trees removed in garden.

“This is the first time I’ve ever looked for tree surgeons in Guildford as it’s the first house I’ve owned, but I bought it with two large beech trees that needed removing pretty much immediately. I got my quote on Monday and the job was completed by the end of the following week. My garden is actually cleaner now than before they started which was a big plus!! Highly recommend, very friendly, polite and punctual team.”

Customer in Farnham

Tree removal in back garden.

“Did job exactly as he said he would and was recommended by somebody in the local area who did gardening work for relatives, so I recommend. They cover all the Guildford and Woking area and surrounds, advance booking advised as they are busy.”

Customer in Woking

Conifer tree removed.

“Guildford tree surgeons came and did an amazing job felling and stump grinding a large conifer tree my back garden. The tree was over hanging a fence but they got it down with absolutely no damage. Their price was competitive and I’m very pleased with the result.”

Customer in Aldershot

Two dead silver birches removed.

“The Guildford Tree Surgeons team were extremely pleasant to deal with. One of the dead trees had become quite dangerous to climb and had to be felled in a longer piece than the other. But it was brought down carefully with no real damage to our garden which I was very pleased about. I would use this firm again.”

Customer in Woking

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